FAQs
❓ Frequently Asked Questions (FAQ) - ClorySmile
1. What is ClorySmile?
ClorySmile is an online store specializing in innovative and effective products for a brighter, healthier smile. We operate through dropshipping, meaning your order is shipped directly from our supplier to your doorstep.
2. How long does shipping take?
Shipping usually takes 7 to 15 business days, depending on your location. We aim to deliver your order as quickly as possible.
3. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use it to track your package on our tracking page or through the carrier’s website.
4. Are your products safe to use?
Absolutely! Our products come from trusted suppliers and meet international safety and quality standards. Always follow the product instructions carefully before use.
5. Can I cancel or return my order?
Yes. You can cancel your order within 12 hours of placing it. We also offer a 14-day return policy after you receive your item. Contact us at Info@clorysmile.com for assistance.
6. What if my product arrives damaged?
We’re sorry to hear that! Please contact us within 48 hours of delivery with clear photos of the damaged item. We’ll arrange a replacement or a refund.
7. How can I contact you?
You can reach us anytime at Info@clorysmile.com or via the contact form on our website. We typically respond within 24 hours.
8. Do you offer discounts or promotions?
Yes! Keep an eye on our website and social media for the latest deals and discount codes. You can also sign up for our newsletter to get exclusive offers.
9. Do you ship internationally?
Yes, we ship worldwide! Shipping times and fees may vary depending on your location.
10. Is my payment information secure?
Yes. We use a secure, encrypted checkout to protect your payment details. You can safely pay with PayPal, credit/debit cards, iDEAL, Bancontact, and other trusted methods.